Singapore

This section was put together with help from Denyce Seow. Denyce started her career in the hospitality industry. Her commitment to service excellence won her the "Excellence in Service Award" from the Singapore Tourism Board in 1998.

Leading by example, Denyce is an outstanding trainer and consultant, especially in the area of service excellence, coaching and leadership skills. Throughout Asia, she has trained various organisations that are now reputed for their service excellence - namely Giordano, Hewlett Packard, M1 Shops, Siemens, TNT Express and others.

In 2002, Denyce was invited to lecture at London Chamber of Commerce and Industry in Shandong, China. Recognising her experiences, Jiangsu Teachers University of Technology in Jiangsu, China has engaged her as a foreign expert for English. Denyce has received bilingual training in English and Chinese. Currently, she heads D'Lab Pte Ltd's Asia translation team based in China, working closely with clients in the Chinese and Asia-Pacific markets for translation, training and other language services.

Singapore Business Etiquette and Culture

This guide to Singapore business etiquette and culture covers many aspects of doing business in Singapore. It is our goal to provide practical, accurate, and up-to-date tips on Singapore business culture and etiquette, written by experts in business consulting in Singapore. We encourage visitors to leave questions or comments on on our discussion boards, moderated by experts in intercultural training and business. Your contributions help us make Executive Planet™ the most comprehensive resource on Denyce Seow business etiquette and culture on the Internet.

This guide contains the following articles:

Let's Make a Deal - negotiating tactics, the value of connections, recommended business card style and content, business card protocol, sitting and presenting yourself in meetings, language for brochures and promotional material, pace of business, preferred presentation styles, final agreements, thinking styles, adherance to company policy, and more on Singapore business culture . . . Prosperous Entertaining - typical mealtimes throughout the day, best venues for business entertaining, punctuality for social events, dinner table seating etiquette, mealtime etiquette, importance of alcohol, toasting, guidelines for hosting a banquet/social event, what foods should be served/avoided, accepting and declining invitations, and more on Singapore business etiquette. . . Appointment Alert! - typical vacation times, recommended apppointment times, length of the lunch hour, signals that indicate beginning or end of an appointment, best arrival time (early, late, right on time), and more on Singapore business culture. . . Gift Giving - recommended gifts, gifts to avoid, good and bad colours for wrapping paper, how to present a gift to individuals and groups, guidelines for receiving gifts, and more on Singapore business culture. . . First Name or Title? - using titles such as 'Doctor', naming conventions to avoid, when to use first names, and more. . . Public Behaviour - how to greet strangers and introduce yourself, the rules for men shaking hands with women, acceptable demeanor, rules for eye contact, gestures/sayings to avoid, and more on Singapore business culture. . . Business Dress - is dress modest, conservative, etc., specific dress requirements for men and women, what visitors should wear to social functions, and more on Singapore business culture. . Conversation - welcome and unwelcome topics of conversation, the role of compliments, the tone of voice to be used, whether your hosts are physical or more reserved, and more on Singapore business etiquette. .. . .

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